Legal

Refund Policy

Straightforward terms for our 7-day refund guarantee.

Last updated: September 30, 2026

1. Overview

This Refund Policy applies to all digital products sold by ElevPay LLC, including The Brand Identity Method, Social Media Design Playbook, The Designer's Toolkit, Design Fundamentals, The Portfolio Blueprint, The Presentation Design Blueprint, and The Weekly Design Sprint. It should be read together with our Terms of Use.

2. 7-Day Refund Guarantee

For any one-time purchase, you may request a full refund within 7 calendar days of your purchase date, no detailed explanation required. We stand behind the quality of our content and want you to feel confident buying from us.

For monthly memberships (Elev Studio Tools and Elev Studio All Access), the same 7-day guarantee applies to your first payment. After that, you can cancel at any time to stop future renewals and keep access until the end of your current billing period; renewal payments already charged are not refundable.

3. How to Request a Refund

To request a refund, contact us through our Contact page and include:

  • The email address used for the purchase;
  • The name of the product purchased;
  • The approximate date of purchase.

We aim to confirm every refund request within 2 business days.

4. When Refunds May Be Declined

We may decline a refund request if:

  • The request is made after the 7-day window has closed;
  • There is clear evidence of abuse of this guarantee, such as repeated purchase-and-refund cycles on the same product;
  • The purchase was made using a fraudulent or unauthorized payment method.

5. Access After a Refund

Once a refund is approved and processed, your access to the corresponding product is revoked, and you agree to delete any downloaded files. Continued use of a product after a refund is a breach of our Terms of Use.

6. Processing Time

Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear on your statement after we process the refund on our end.

7. Non-Refundable Items

Any bonus material explicitly marked as a non-refundable gift with purchase, and any custom or personalized service delivered before a refund request is submitted, are excluded from this guarantee.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

9. Contact Us

Questions about a refund? Reach out through our Contact page.